Shipping policy
Shipping Policy
Processing Time
Orders are processed within 1-3 business days after payment confirmation. Custom or made-to-order pieces may require additional time, which will be specified in the product description.
Shipping Methods & Estimated Delivery
We offer reliable shipping through express national or international carrier, with estimated delivery times as follows:
- Domestic Shipping: 1-4 business days
- International Shipping: 2-7 business days (depending on destination)
Delivery times are approximate and may vary due to external factors beyond our control, such as customs processing or carrier delays.
Shipping Costs
Shipping fees are calculated at checkout based on destination and package weight.
Customs & Import Taxes
For international orders, customs duties, taxes, and other import fees may apply and are the responsibility of the buyer. Please check your country’s import regulations before purchasing.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
Damages & Lost Packages
We take great care in packaging your items, but if your order arrives damaged, please contact us immediately with photos, and we will assist in resolving the issue. We are not responsible for lost or stolen packages after confirmed delivery—please ensure your shipping address is accurate and secure.
Returns & Exchanges
Due to the nature of our products, returns are only accepted in case of defective or incorrect items. If you encounter any issues, please reach out as soon as possible.
For any further questions, feel free to contact us at info@generaforma.com